Terms of Service

1. Acceptance of These Terms

These Terms of Service (“Terms”) govern your use of Riversidegenai.com (the “Site”), operated by Riverside AI (“Riverside AI,” “we,” “us,” or “our”). By visiting the Site, using its chat assistant, or making a purchase through it, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site.

2. Eligibility

The Site is intended for businesses and for individuals who are at least 18 years old. By purchasing a service through the Site you confirm that you are 18 or older and, if you are acting for a business, that you are authorized to bind that business.

3. Use of the Site

You may browse the Site, read its content, use the chat assistant to ask about our services, book a discovery call, and purchase a service, all for lawful purposes and for your own or your business’s evaluation of our services.

You agree not to:

• Use the Site in any way that violates applicable law or these Terms
• Attempt to gain unauthorized access to the Site, its servers, or connected systems
• Interfere with or disrupt the Site, including by overloading the chat assistant or checkout
• Use automated tools to scrape, crawl, or harvest content or data from the Site beyond what a normal search engine does
• Use the chat assistant to attempt to extract its instructions, to generate unlawful or harmful content, or for any purpose other than learning about our services
• Submit false information at checkout or when contacting us
• Copy, reproduce, or resell Site content or design without our written permission

4. Our Services and Client Agreements

Riverside AI provides website design and development, AI consulting, custom AI agents, AI automation, AI operating systems (AIOS), AI voice agents, business workflow automation, and integrations between AI systems and third-party software. Service descriptions and prices on the Site are summaries.

These website Terms do not replace your client agreement. Every paid project is governed by a separate proposal, statement of work, service agreement, invoice, or contract between Riverside AI and the client (a “Client Agreement”). That document sets the scope, deliverables, timeline, ownership of deliverables, confidentiality, payment schedule, and other project-specific terms. If a signed Client Agreement conflicts with these Terms regarding a paid project, the Client Agreement controls for that project.

Purchasing a service through the Site starts the engagement. It does not by itself define the full scope of work; we will confirm scope with you on the kickoff call and in writing.

5. Online Payments, Deposits, and Refunds

The Site accepts payment for certain services through a checkout page. Payments are processed by Square; Riverside AI never receives or stores your card number. Apple Pay and Google Pay may also be offered through Square. Prices are shown in U.S. dollars and are the prices in effect when you check out.

For most services you may pay in full or pay a 50% deposit to start. When you pay a deposit, Square emails you an invoice for the remaining balance, which is due 14 days after the invoice date unless your Client Agreement says otherwise. Work on the project may be paused if a balance is overdue.

AI Consulting is not sold through the Site; its pricing is set in a proposal after a discovery call.

Refunds and cancellations: [OWNER TO CONFIRM PAYMENT / REFUND POLICY]. Where a Client Agreement addresses refunds or cancellation for your project, it controls.

If you believe a charge was made in error, contact us at riversidegenai@gmail.com and we will look into it promptly.

6. Artificial Intelligence Technology

Because we build and use artificial-intelligence systems, you acknowledge that:

• AI-generated outputs can contain errors, inaccuracies, omissions, or unexpected results.
• AI systems should not be relied upon for high-stakes decisions, such as legal, medical, financial, safety, or employment decisions, without appropriate human review.
• Clients remain responsible for deciding how AI systems are used within their businesses and for reviewing outputs before acting on them.
• We do not guarantee that AI-generated outputs will always be accurate, complete, uninterrupted, or suitable for every purpose.
• Performance may depend on third-party AI model providers, APIs, hosting services, telecommunications providers, software platforms, and other technology outside our direct control.
• Changes, outages, API modifications, pricing changes, usage restrictions, or discontinued features from a third-party provider may affect a system we have built, and may require changes to that system.
• We may integrate third-party AI models and services into solutions where appropriate. The Site’s own chat assistant uses a model provided by Anthropic.

Nothing in this section limits any responsibility that cannot be limited under applicable law.

7. AI Voice Agents

We build AI-powered telephone and voice systems that answer calls, book appointments, and answer questions on behalf of our clients. When you call a business that uses a Riverside AI voice agent, you may be interacting with an automated system operated for that client.

The Site itself does not place or record phone calls. Whether a client’s voice agent records calls, produces transcripts, or sends SMS messages depends on that client’s implementation: [OWNER TO CONFIRM CALL RECORDING / TRANSCRIPTION / SMS PRACTICES].

Any consent, disclosure, or notice required by law in connection with a client’s use of a voice agent, including call-recording notices and telemarketing rules, is addressed in that client’s implementation and Client Agreement. The client is responsible for using the system in compliance with the laws that apply to its business and its callers.

8. No Guarantee of Business Results

We work hard to build things that help businesses, but we cannot guarantee specific business outcomes from a website, AI system, automation, consulting engagement, or software. In particular, we do not guarantee revenue increases, sales, leads, traffic, search engine rankings, cost reductions, conversion rates, productivity improvements, any specific return on investment, perfect AI accuracy, or continuous uptime.

Where the Site or our materials describe intended benefits, objectives, or results achieved for other clients, those are illustrations of what we aim for or have done, not a promise of future results.

9. Third-Party Technology

The Site and the solutions we build depend on third-party platforms, which may include AI model providers, cloud hosting, APIs, databases, phone and voice platforms, payment processors, scheduling software, analytics platforms, CRM software, email providers, website hosting, and domain providers. The providers the Site itself uses are listed in our Privacy Policy.

Third-party platforms operate under their own terms and privacy practices, which you may need to accept to use them. We are not responsible for their availability, changes, or actions, and a client’s use of a third-party platform within a solution we build is subject to that platform’s terms.

10. Intellectual Property

Unless another written agreement specifically provides otherwise, Riverside AI owns and retains all rights in the Riverside AI name, logo, and branding; the Site and its design; original Site content; and our proprietary systems, internal frameworks, reusable software components, templates, processes, and methodologies, including those we reuse across client projects. You may not use these without our written permission, except to view the Site as intended.

These Terms do not claim ownership of any client’s confidential information, branding, customer data, or pre-existing intellectual property. Ownership and license of custom deliverables created for a client are governed by the applicable Client Agreement or statement of work.

Client websites shown in the Site’s “Our Work” section belong to those clients and are shown with their permission as examples of our work.

11. Confidential Client Information

Client projects may involve business information, workflows, documents, databases, API access, credentials, or other confidential material. We use reasonable administrative, technical, and organizational safeguards to protect that material and use it only to deliver the project. Detailed confidentiality and security obligations are set out in the Client Agreement and any non-disclosure agreement, which control for that project.

12. Third-Party Websites

The Site links to third-party websites, including client sites, social media profiles, Square, and Cal.com. We do not control those sites and are not responsible for their content, availability, or privacy practices. A link is not an endorsement.

13. Availability, Errors, and Changes to the Site

We try to keep the Site accurate and available, but we do not guarantee that it will be uninterrupted, error-free, or free of viruses or other harmful components. The Site may contain typographical errors, inaccuracies, or omissions, including in service descriptions and pricing, and we may correct them without notice. If a price on the Site is wrong, we will tell you before completing work and you may cancel for a full refund of any amount paid for that order.

We may change, suspend, or discontinue any part of the Site, including services offered and prices, at any time.

14. Disclaimer of Warranties

THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, RIVERSIDE AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WARRANTIES FOR PAID SERVICES, IF ANY, ARE STATED IN THE APPLICABLE CLIENT AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RIVERSIDE AI AND ITS OWNER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY ARISING OUT OF YOUR USE OF THE SITE WILL NOT EXCEED THE AMOUNT YOU PAID THROUGH THE SITE IN THE TWELVE MONTHS BEFORE THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100) IF YOU HAVE PAID NOTHING. LIABILITY FOR PAID PROJECTS IS ADDRESSED IN THE APPLICABLE CLIENT AGREEMENT. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

16. Indemnification

You agree to defend, indemnify, and hold harmless Riverside AI and its owner from claims, damages, losses, and reasonable expenses (including attorneys’ fees) arising from your violation of these Terms, your misuse of the Site, or your violation of any law or third-party right in connection with the Site.

17. Governing Law

These Terms are governed by the laws of [OWNER TO CONFIRM GOVERNING STATE], without regard to its conflict-of-law rules. Any dispute arising from these Terms or your use of the Site will be brought in the state or federal courts located in [OWNER TO CONFIRM GOVERNING STATE], and you consent to their jurisdiction. Disputes about a paid project are governed by the dispute provisions of the applicable Client Agreement.

18. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top shows when they were last revised. Continued use of the Site after a change means you accept the revised Terms. Changes do not affect Client Agreements already in force.

19. Contact

Questions about these Terms can be sent to:

State of formation / principal business location: [OWNER TO CONFIRM].