1. Overview
This Privacy Policy explains how Riverside AI (“Riverside AI,” “we,” “us,” or “our”) collects, uses, and shares information when you visit Riversidegenai.com (the “Site”), use the Site’s chat assistant or checkout, contact us, or become a potential or current client.
Riverside AI is a web design and artificial-intelligence services business based in Austin, Texas. We provide website design and development, AI consulting, custom AI agents, AI automation, AI operating systems (AIOS), AI voice agents, business workflow automation, and integrations between AI systems and third-party software.
By using the Site you agree to the collection and use of information as described here. If you do not agree, please do not use the Site. This policy covers the Site only. Work we do for clients is governed by the applicable client agreement, and any client-facing systems we build (for example a voice agent that answers a client’s phone line) are operated on behalf of that client.
2. Information We Collect
Information you give us
- Checkout details. When you start a project through the Site’s online checkout, we ask for your name, email address, and optionally your company name. These are sent to our payment function and to Square (our payment processor) so the payment, receipt, and any remaining-balance invoice can be issued.
- Chat messages. The Site includes an AI chat assistant. Anything you type into it is sent to our chat function and to our AI provider to generate a reply. Please do not enter passwords, card numbers, health information, or other sensitive personal information into the chat.
- Direct contact. If you email or call us using the details on the Site, we receive whatever you choose to share, such as your name, email address, phone number, and the content of your message.
- Booking details. When online scheduling is enabled on the Site, discovery calls are booked through Cal.com, a third-party scheduling service. Cal.com collects the name, email address, and any notes you enter when booking and shares them with us so we can hold the call.
- Client relationship information. If you become a client, we collect the information needed to deliver the project, such as contact details, business information, and project requirements, as described in your client agreement.
Information collected automatically
- Usage and device information. If you accept analytics cookies, Google Analytics (loaded through Firebase) records pages viewed, approximate location, referring site, device and browser type, and similar usage data. See our Cookie Policy.
- IP address for chat rate limiting. To prevent abuse, our chat function records the number of messages sent from each IP address within a rolling one-hour window. This record contains the IP address, a message count, and a timestamp. It is not linked to your name or chat content. Retention: [OWNER TO CONFIRM RETENTION — records are not automatically deleted today].
- Server and security logs. Our hosting and cloud providers (Cloudflare and Google Cloud) keep standard request logs, which may include IP addresses and request details, to operate and secure the Site.
- Font requests. The Site loads fonts from Fontshare and Google Fonts. Those providers receive your browser’s request, including your IP address, when the font files are fetched.
Payment card information
We do not collect or store credit or debit card numbers. Card details are entered into a secure field provided by Square and are sent directly to Square. Our systems receive only a one-time payment token, the payment amount, a Square payment ID, and the name, email, and company you entered. Apple Pay and Google Pay, where offered, are also processed by Square.
3. How We Use Information
We use the information described above to:
- Respond to your inquiries and chat questions
- Book and hold discovery calls and consultations
- Process payments, issue receipts and invoices, and keep records of orders
- Provide, deliver, and support the services you purchase
- Communicate with you about your project or our services
- Operate, maintain, secure, and improve the Site, including preventing abuse of the chat assistant
- Understand how the Site is used, when you have accepted analytics cookies
- Manage our business relationships and comply with legal, tax, and accounting obligations
We do not use your information to send marketing emails unless you have asked us to, and we do not run advertising on the Site.
5. Third-Party Services We Use
We rely on third-party platforms to run the Site and deliver our services. Each handles information under its own terms and privacy policy. The providers the Site uses today are:
- Square — payment processing, receipts, customer records, and invoices for remaining balances.
- Google Firebase and Google Cloud — the serverless functions behind checkout and chat, and the database where order records and chat rate-limit counters are stored.
- Google Analytics — site usage statistics, only with your consent.
- Cloudflare — hosting and content delivery for the Site.
- Anthropic — the AI model provider that generates the chat assistant’s replies. Your chat messages are sent to Anthropic’s API for that purpose.
- Cal.com — online scheduling for discovery calls, when enabled on the Site.
- Google (Gmail) — the email service we use to send and receive messages, including order notifications.
- Fontshare and Google Fonts — web fonts used in the Site’s design.
The Site also links to our profiles on LinkedIn and X, and to client websites we have built. Those sites are not covered by this policy.
6. The AI Chat Assistant
The chat bubble on the Site is an automated assistant, not a person. It answers questions about our services and pricing using an AI model provided by Anthropic. Each message you send, together with the earlier messages in that conversation, is sent to our chat function and then to Anthropic to generate a reply. Riverside AI does not save chat conversations in its own database; a conversation ends when you close or reload the page.
AI-generated replies can be incomplete or wrong. Pricing and service details quoted by the assistant are informational, and the details in your written proposal or agreement control. Please do not share sensitive personal information in the chat.
8. How Long We Keep Information
- Order records (name, email, company, service, amount, Square payment ID) are kept for accounting and tax purposes: [OWNER TO CONFIRM RETENTION PERIOD].
- Chat conversations are not stored by Riverside AI. Anthropic’s handling of API data is governed by Anthropic’s own policies.
- Chat rate-limit counters (IP address and message count) are described in Section 2.
- Emails and client project information are kept for as long as needed to serve you and meet our legal obligations.
- Analytics data is retained according to Google Analytics settings.
9. Security
We use reasonable administrative, technical, and organizational safeguards appropriate to a business of our size, including HTTPS across the Site, payment handling by Square so card numbers never reach our systems, server-side price verification, secrets stored in a managed secret store rather than in code, and rate limiting on the chat assistant.
No website or internet transmission is completely secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us at the address below.
10. Your Choices and Rights
- Analytics cookies. Decline them in the cookie notice, or change your choice later as described in the Cookie Policy.
- Access, correction, deletion. You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. We will honor your request unless we need to keep the information for a legal, accounting, or contractual reason.
- Communications. You can ask us to stop contacting you at any time.
Depending on where you live, you may have additional rights under applicable privacy laws. To exercise any of these rights, email us at riversidegenai@gmail.com. We may need to verify your identity before acting on a request.
11. Children
The Site is intended for businesses and adults. It is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
12. Client Project Information
Client projects may involve business information, workflows, documents, databases, API access, credentials, customer data, or other confidential material. We treat that information as confidential, use it only to deliver the project, and apply reasonable safeguards to protect it.
Detailed confidentiality, data-handling, and security obligations for a project are set out in the applicable client agreement, statement of work, or non-disclosure agreement, which control over this policy for that project.
13. Changes to This Policy
We may update this policy as the Site or our services change. The “Last Updated” date at the top shows when it was last revised. Material changes will be posted on this page.
14. Contact Us
Questions about this policy or your personal information can be sent to:
Riverside AIWebsite: Riversidegenai.comEmail: riversidegenai@gmail.comPhone: +1 (737) 418-6694Legal business name: [OWNER TO CONFIRM]Mailing address: [OWNER TO CONFIRM]